1. Purpose

The present general conditions define the rights and obligations of the parties in the context of the remote reservation of services offered by the establishment LE PORTEL DES ARNAUD on its Site and its Mobile Services.

They govern all stages necessary for the reservation and follow-up of the reservation between the contracting parties.

Any reservation therefore implies the customer's full and unreserved acceptance of these conditions.

All customers acknowledge that they have the capacity to contract, i.e. that they are of legal age and not under guardianship.

Throughout this text, the name “Le Portel des Arnaud” refers to the website www. leporteldesarnaud.com, corresponding to the domain name that can be consulted at www. leporteldesarnaud.com.

****COVID-19****

In this period of health crisis, we would like to inform our customers of two specific points in our General Terms and Conditions of Sale:

Flexibility: Please read article 8 of these terms and conditions carefully.

Liability: Please read Article 11 of these General Terms and Conditions carefully.

2. Scope of application

These General Terms and Conditions of Sale apply to all bookings made via the Internet, the Website or the Mobile Services and its partners.

3. Opposability of general terms and conditions

In any event, the version of the general terms and conditions of sale enforceable against the customer is that in force at the time of booking on the Website or Mobile Services or with its partners.

4. Booking

Reservations can be made via the website, by telephone, by e-mail or by post.

Reservations will only be effective if they are guaranteed by the customer, either by providing a credit card number with a validity date or by paying a 50% deposit by cheque, bank transfer or virtual ANCV only, and after receipt of a detailed reservation confirmation.

In the case of a bank guarantee (a credit card number with expiry date), payment for all services must be made directly to the establishment. (Exceptions are made for reservations prepaid at the time of booking, Group reservations as defined below, or stays of more than 3 nights).

The establishment reserves the right to refuse any reservation if the credit card number is incorrect or the reservation incomplete.


Reservations from all sources are payable in euros only.

At the time of booking, a credit card debit authorization will be issued. This will be done for information purposes only, and will under no circumstances be a debit to the account except in the following cases:

- Non-cancellable - non-refundable” promotional offer.

- If the credit card validity date is prior to the arrival date.

If the arrival date is more than 30 days after the reservation date.

- if the Rate indicated at the time of booking is marked as Non-Cancellable.

- if the reservation is for more than 3 nights or a group reservation (3 rooms or more).

The customer is solely responsible for his choice of services and their suitability for his needs, and the establishment cannot be held liable in this respect.

FOR ALL RESERVATIONS not guaranteed by a valid credit card number, the total balance of the stay must be paid by cheque, bank transfer or Chèque Vacances Numériques 30 days before arrival.

a 50% deposit is required on booking and the balance is payable 30 days before arrival non-refundable

CONDITIONS OF RENTAL APPLICABLE TO GROUP RESERVATIONS and FOR ALL RESERVATIONS OVER 3 NIGHTS :

Any reservation of three or more rooms for one night or more is considered a Group reservation.

The reservation becomes effective once the customer has sent the owner a deposit of 30% of the total price of the stay

- either by direct debit from the establishment of the 30% credit card

- or by cheque made payable to the establishment, sent directly to the establishment

- by bank transfer

- or by Chèque Vacances Numériques

In this case, the reservation becomes firm and definitive only on receipt of the deposit by the establishment, within the allotted time.

The total balance of the stay will be debited or paid by cheque, bank transfer or Chèque Vacances Numériques 30 days before arrival.

5. Payment

There are four ways to pay the deposit:

- by credit card

- or by cheque made payable to the establishment and sent directly to the establishment

- by bank transfer

- or by paper or digital vacation vouchers

In this case, the reservation becomes firm and definitive only on receipt of the deposit by the establishment, within the specified time.

The balance of the stay must be paid on site, except for group bookings or stays of more than 3 nights.

6. Change of stay

Any change to a reservation must be requested by email or telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.

In the event of a change to the stay, the following conditions apply (except in cases of force majeure):

- In the event of a no-show on the scheduled arrival date, your credit card will be debited for the full amount of your stay.

- Any stay begun is payable in full.

7. Cancellation of stay

All cancellations must be notified by e-mail to the establishment or by telephone. The request will only become effective once the establishment has confirmed its acceptance in writing.

In the event of cancellation, the following conditions apply (except in cases of force majeure):

- For all requests made less than 14 days before the scheduled arrival date, the full amount of the stay will be charged.

- In the event of a no-show on the scheduled arrival date, your credit card will be debited for the full amount of your stay.

- Any stay begun is payable in full.

Cancellation by the customer of a group reservation or a stay of more than 3 nights :

All cancellations must be notified by letter or e-mail to the owner.

All cancellations are final and non-reversible.

a) Cancellation before the start of the stay: if the cancellation is made more than 31 days before the start of the stay, the deposit remains the property of the customer, less any bank charges incurred by the establishment.

b) If the cancellation is made less than 30 days before the start of the stay, the deposit and the balance of the price of the accommodation are retained by the owner.

c) If the customer does not show up before 7 p.m. on the scheduled start date, the present contract becomes null and void and the owner may dispose of his rooms. The deposit and the balance of the price of the accommodation remain the property of the owner.

In the event of a shortened stay, the price corresponding to the cost of the accommodation is retained in full by the owner. Any additional services not used will be reimbursed.



8. Force Majeure

Force majeure means any event external to the parties that is unforeseeable, insurmountable, and external to the parties and that prevents either the client or the establishment from fulfilling all or part of the obligations set out in the contract.

Force majeure or unforeseeable circumstances are those generally recognized by the case law of the French courts and tribunals.

Neither party shall be held liable to the other party for failure to perform its obligations resulting from a force majeure event.

It is expressly agreed that force majeure suspends the performance of the parties' mutual obligations and that each party shall bear the costs incurred therefrom. ****In the case of COVID-19, the establishment accepts last-minute changes and cancellations of stays if a new lockdown or travel restrictions are decided by the government.****

Therefore, in the event of infection of either party, supported by a medical certificate, neither party will be entitled to compensation. Cancellations free of charge are: administrative closures, border closures, travel restrictions, and COVID infection based on a medical certificate.

9. Prices

Prices are indicated in Euros.

The prices indicated only include the services strictly mentioned in the reservation.

The price indicated in the reservation will be added, upon invoicing, to the additional services provided by the establishment during the stay and, where applicable, tourist tax.

The applicable prices are those in effect on the day of the reservation. Establishments, as independent professionals, are free to vary their prices at any time. Only the price indicated in the reservation confirmation is contractual. 10. Arrivals and Departures

Arrival (check-in) and departure (check-out) times are specified in Your Confirmation. If You wish to arrive outside the hours indicated in Your Booking Confirmation, We will leave it to You to confirm Your arrival time. If Your arrival is after normal hours or after the scheduled arrival time, without prior agreement with Le Portel des Arnaud, the latter has the right to cancel Your Reservation for the entire stay and demand payment of the cancellation fees stipulated in Your Confirmation.

11. Complaints and Disputes

Any complaint must be submitted to the establishment within 7 days of the date of stay.

Failing recourse to conventional mediation or any alternative dispute resolution method within 30 days, either party may refer the matter to the competent court.

12. Responsibilities

It is the Establishment's responsibility to take all necessary guarantees and insurance to welcome the public into its Establishment and to conduct its business.

The Establishment's liability is limited to theft of property or objects entrusted to its care only.

The guest must ensure the safekeeping of their own property and equipment. The guest must inform the Establishment of any damage caused by them. The guest is responsible for all damage caused by its intermediary and undertakes, in the event of damage to the premises provided (room, common areas such as the swimming pool, outdoor furniture, garden, entrance hall, restrooms), to bear the costs of restoration.

Also, any behavior contrary to good morals, public order, or considered to endanger the lives of others will result in the Establishment asking the guest to leave the establishment without any compensation and/or without any refund if payment has already been made. If no payment has yet been made, the guest must pay the price of the nights spent before leaving the establishment.

****In the case of COVID-19, the establishment reserves the right to refuse service if a guest does not comply with barrier measures and/or refuses to comply with the establishment's health guidelines. You can consult our health protocol by clicking on this link: https://www.leporteldesarnaud.com/fr/page/info-covid. In the event of non-compliance and expulsion of the guest, the guest will be notified and payment for the stay will be due in full. ****

The guest agrees not to invite any person whose behavior is likely to be detrimental to the establishment, and the latter reserves the right to intervene if necessary. The guest may not bring in any drinks or food from outside without prior authorization from management. The client agrees to ensure that participants and their guests comply with all of the establishment's rules and regulations (including the no-smoking policy). The client will ensure that participants do not disrupt the operation of the establishment or jeopardize the safety of the establishment or its occupants.

Unless expressly stated otherwise, the client must vacate the room by 11:00 a.m. on the day the reservation ends. Otherwise, the client will be charged an additional night's stay.

For a stay at Le Portel des Arnaud with your pet, please contact us in advance; we reserve the right to refuse certain pets.

Le Portel des Arnaud offers free Wi-Fi access for guests to connect to the internet. The customer undertakes that the IT resources made available to him by the establishment will not be used in any way for the purposes of reproduction, representation, making available or communication to the public of works or objects protected by copyright or related rights, such as texts, images, photographs, musical works, audiovisual works, software and video games, without the authorization of the holders of the rights provided for in Books I and II of the Intellectual Property Code when this authorization is required. If the customer does not comply with the aforementioned obligations, he risks being accused of an offense of counterfeiting (Article L.335-3 of the Intellectual Property Code), punishable by a fine of 300,000 euros and three years of imprisonment. The customer is also required to comply with the security policy of the establishment's internet service provider, including the rules

of the use of security measures implemented to prevent the illicit use of IT resources and to refrain from any act that undermines the effectiveness of these measures.

The photographs presented on the Website and the Mobile Services of the establishment or those of its partners are for informational purposes only. Although every effort is made to ensure that the photographs, graphic representations, and texts reproduced to illustrate the establishment presented provide as accurate a picture as possible of the accommodation services offered, variations may occur, particularly due to changes in furniture or possible renovations.

The establishment cannot be held responsible for the non-fulfillment or improper fulfillment of the reservation in the event of force majeure, unforeseeable and insurmountable acts of a third party, or acts of the customer, including unavailability of the internet network, inability to access the website, external intrusion, computer viruses, or in the event of prepayment unauthorized by the cardholder's bank. 13. Relocation

In the event of an exceptional event or if the reserved room cannot be made available to the guest, or in the event of force majeure, the establishment reserves the right to accommodate the guest in whole or in part in an establishment of an equivalent category, for services of the same nature and subject to the guest's prior agreement.

Any additional cost for the room, transportation between the two establishments, and any telephone calls will be borne by the establishment. 14. Mediation

The Decree of October 30, 2015, relating to the mediation of consumer disputes, which transposes into French law Directive 2013/11/EU of May 21, 2013, relating to the alternative settlement of consumer disputes, and Ordinance No. 2015-1033 of August 20, 2015, relating to the alternative settlement of consumer disputes, clarify the conditions for the application of Article L152-1 of the French Consumer Code, which requires professionals in all consumer sectors to offer a mediation procedure in the event of a dispute with their customers. By law, the outcome of the mediation must be reached within 90 days. We encourage you to submit your requests exclusively by email, which will provide a date stamp for your correspondence, and to keep a personal archive of your correspondence. Internal Mediation

For any unresolved disputes, we invite you to contact the Internal Mediation Service, which is committed to providing you with a satisfactory response within 30 days.

In case of dissatisfaction, you will be informed of the possibility of contacting an external mediator of your choice.

External Mediation

You will find all official information regarding mediation on the government website: http://www.economie.gouv.fr/mediation-conso

We invite you to visit the Medicys website: https://www.mieist.bercy.gouv.fr